Terms & Conditions

1. Product Sourcing & Distribution

MiralCloud Inc. (from now as “We”) provide our customers with distributor-brand products sourced from authorized wholesalers and brands with their approval through Azmprocurefy.com (from now as “Website”). While we are not a direct distributor, we have established long-term relationships with these suppliers to ensure product authenticity, availability, and competitive pricing.

We do not sell gray-market, counterfeit, or unauthorized goods.

2. Order Processing & Lead Time

Our standard lead time is a minimum of 2 weeks and a maximum of 3 weeks from order confirmation. However, lead times may vary due to logistics delays, supplier availability, or unforeseen events (force majeure).

3. Prices & Stock

Due to inventory fluctuations and product availability, all price lists and product sheets provided to customers are subject to change without prior notice. Pricing is confirmed only upon order placement and invoice generation.

We recommend customers place orders in advance to secure stock availability and stable pricing.

4. Order Requirements & Discounts

The minimum first order requirement is 500 units. However, an individual item may have its own specific MOQ.
Bulk orders may qualify for additional discounts, subject to negotiation.
Special promotional offers and seasonal discounts may be available periodically.
These benefits are designed to foster long-term relationships with our customers.

5. Product Representation

Images shared through files or on our website are for illustrative purposes only. Product packaging may change at the manufacturer’s discretion.
We are not responsible for any typographical errors on our website, files, or sheets.
UPC/Style codes are the sole identifiers we follow when providing products to customers. We do not consider titles or images for product verification.

6. Missing / Incorrect Products

All shortages and missing products must be reported within 48 hours of receiving your order.
If a shortage is verified on our records, a refund will be issued.
If an incorrect product is received, the customer must provide images and UPCs of the product.
If a claim is validated, we will provide a refund or the correct product at no additional shipping cost.
Claims for products whose UPCs match the products ordered cannot be disputed.
Claims submitted after 48 hours will not be accepted.

7. Damaged Products

All damaged products must be reported within 48 hours of receiving your order.
Customers must email images of the damaged product to vendors@miralcloud.com.
If the claim is verified, we will provide a refund or a replacement product with free shipping.
Claims submitted after 48 hours will not be accepted.

8. Return & Refund Policy

All sales are final, and we do not accept returns.
However, on a case-by-case basis, we may accept a return with a 75% restocking fee.
For incorrect or damaged products, return shipping will be covered by us.
Refunds are issued using the original payment method.

9. Payment Terms

We accept the following payment methods:

ACH (preferred)
Wire Transfer
Zelle (preferred)
Credit Card (fees waived)
PayPal (fees waived)

Orders will be processed only after full payment is received and cleared.

10. Customer Support & Order Tracking

Customers can track their orders using the tracking number provided by the courier service.
Tracking numbers are sent via email and phone once the shipment is processed.
Our dedicated customer support team is available to assist with inquiries, order updates, and issue resolution.
We are not responsible for delays caused by third-party shipping carriers.

11. Indemnification

Customers agree to indemnify and hold our company harmless from any claims, damages, or losses arising from product misuse, third-party errors, or external supply chain issues.

12. Governing Law & Dispute Resolution

This policy is governed by the laws of Texas, USA.
Any disputes shall be resolved through arbitration or mediation within the state of Texas.

13. Force Majeure Clause

We are not liable for delays or failure to fulfill orders due to unforeseen events such as natural disasters, transportation issues, supplier disruptions, or other uncontrollable circumstances.

By placing an order with us, you agree to abide by these terms and conditions. If you have any questions, please contact our support team for further assistance.